Ideas for Community as submitted to our Feature Upvote board. Ideas are ordered by 'new' and the 50 top matches are included. pr_zbw5hqu5ywnqxyn 2023-04-04T10:18:25Z sug_qn4cgcnlgt6dlt4 2026-03-27T14:41:46Z 2026-05-19T15:56:23Z As a reseller, I would like to be able to see which user or account made changes within a domain. For example if a number treatment was changed, user deleted, or in worst case scenario domain deletion I would like to be able to track and monitor who made these changes. sug_yue4ehd8kbydzov 2026-04-22T19:52:08Z 2026-05-19T15:55:39Z Customers are wanting to see a list of the name of their patients/clients that they have added into their Contacts list so they know the people they are calling are actually their patients/clients and in their contact list. Right now when you try to create a card in the Viiboard it only shows numbers and there isn't a way to have it show the Name of the people they called. sug_kmavpyxrtjoduom 2026-04-23T04:41:03Z 2026-05-19T15:55:39Z I have had numerous customers ask for the Call History on the SNAPmobile app and Webphone to reflect All Calls in the Call History section if they are given Office Manager permissions. Currently they can only access All Calls if they log into the portal but they are wanting those permissions to reflect on the Mobile apps and Webphone as well. sug_g2qkadrmw5hvvx4 2026-05-12T17:39:41Z 2026-05-19T15:55:39Z sug_xco2zryztia3zrb 2026-05-14T03:05:26Z 2026-05-19T15:55:39Z Ability to add a background image in video web meetings. sug_nxwfvyeovu8gw4e 2026-05-06T16:43:25Z 2026-05-11T13:09:07Z Flat rate discount option instead of % only for line items. sug_679kbi0skx9sqw8 2026-04-14T19:58:37Z 2026-04-20T13:24:14Z It would be nice to allow a decimal in the quantity field of products so that we can bill for partial hours. sug_fihnxornzmkhuck 2026-04-01T15:17:55Z 2026-04-15T13:47:06Z Add the ability to set a configurable expiration date on quotes generated and sent through Viibe, allowing users to define how long a quote remains valid before automatically expiring. sug_yila1iotebioisi 2026-04-01T15:19:49Z 2026-04-15T13:45:56Z Implement real-time quote activity notifications, including alerts for when a quote is successfully delivered, opened by the recipient, and when any links within the quote are clicked, providing full visibility into client engagement. sug_zyfnuhxqpbbgryt 2026-04-14T20:38:29Z 2026-04-15T13:45:11Z sug_nmeytwd2hqkd5mn 2026-03-18T13:12:02Z 2026-03-18T13:40:49Z I would like to request a feature that allows parked calls to be routed to an alternate destination (call queue) if unanswered by the user who parked the call. This would provide greater flexibility in call handling workflows for high call volume call centers. sug_xfxdiltfyorae7y 2025-08-14T19:41:44Z 2026-03-12T15:31:18Z Title: Feature Request: Akixi (Mondago) Integration with Zoho CRM Description: We would like to request an enhancement for Akixi (Mondago) to integrate seamlessly with Zoho CRM, enabling the following features: Activity Logging – Outbound calls should automatically generate an activity record linked to the respective Lead. Disposition & Summary Module – A prompt for SDRs to select a call disposition and enter a call summary after each interaction. CRM Record Mapping – Ensure dispositions and summary notes are linked directly to the call record and associated with the correct Lead. Call Recording Attachment – Automatically attach the call recording to the corresponding CRM call record. These enhancements would significantly streamline our workflow, reduce manual data entry, and improve CRM data accuracy for our sales and support teams. sug_vti4lvcjakhvhts 2025-08-22T19:30:53Z 2026-03-12T15:31:07Z It would be a nice enhancement for agents to be logged out of all queues if they miss a call rather than the specific queue they missed the call from. This would benefit clients with multiple queues as well as enhance the queue toggle button. sug_cx1k5fwvrirer5o 2025-08-22T17:31:50Z 2026-03-12T15:30:55Z Ability to export each Call center (queue) Call details with the Final Status of the call (Handled, Abandoned, Voicemail and so on) sug_tjx9h3lpmpbekvi 2025-09-08T05:13:12Z 2026-03-12T15:30:54Z The webhook can either disconnect the call after firing, or keep the call connected while making the API call. Example: “Press 1 to continue via text” → webhook sends API request, then decides whether to end or maintain the call. sug_lozkpu4izesuorb 2025-08-26T15:17:30Z 2026-03-12T15:30:52Z In a standalone installation, the domain can be put into an inactive state until the phones are installed so that Viirtue does not start billing us for phones that aren’t installed yet. When we build a multi-site system, we cannot put an individual site in an INACTIVE state and billing begins within 24 hours of the users being created (is my understanding of how it works). Can we add an INACTIVE option at a per USER level in a domain? This would allow our programmers time to properly program without worrying about triggering billing. sug_sarzl5pakcxxujr 2025-09-25T16:41:21Z 2026-03-12T15:30:43Z Our largest client on the platform is looking to identify the users with an Employee ID # that lines up with their payroll company and AD. With one or more UDF's we can commandeer one of them for this purpose allowing the customer to pull the data via API into their intranet phone directory always keeping it up to date. This data point also reduce the mistake of two users with the same name being misidentified. Please let me if this can be created. sug_nizhrynux3oisvu 2025-11-10T17:00:13Z 2026-03-12T15:30:38Z It would be helpful to have a Busy/No Answer call forwarding option for call queues. For example, if you have 2 Ring All queues, if all agents are busy/on active call in the first group, the next call immediately skips the queue and routes to the next hop if set. Today, from our understanding from support, the call will still ring the queue if agents are on an active call. This will help continuity of the system and increase speed of which calls are answered by businesses. sug_a9upvjvqtzbgamu 2026-01-28T21:09:40Z 2026-03-12T15:30:31Z Add accounting integration with Odoo. sug_1lxe5lhkci4klzz 2026-02-02T16:58:12Z 2026-03-12T15:29:40Z Have a quick automated message play when call recording is turned on. In Florida,it is illegal to record a call without telling the person on the call. The problem comes up when end users forget to mention call recording. If a message played when the recording button was turned on it negates the human error of not telling the person the call is being recorded. sug_x4tcjtusch2axz0 2026-03-11T19:43:55Z 2026-03-12T15:29:20Z We frequently run into situations where users forget to log out of their call queues at the end of the day. While we have time frames configured for non-business hours, when the system switches back to business hours the next day, agents who were previously logged in may still appear active even though they have not yet arrived or are not at their desks. It would be very helpful to have a feature that allows administrators to either schedule an automatic logout time (for example, 5:05 PM) or provide a button to quickly log all agents out of a call queue. This would help ensure queues start fresh each day with agents logging in when they are available and would reduce missed calls or calls ringing to unavailable users. sug_txb0ilouqsx9is2 2025-09-06T04:35:20Z 2026-02-19T13:49:15Z Traditional IVR systems route calls or play pre-set menus. When integrated with AI, the IVR becomes conversational and context-aware. Instead of customers navigating “Press 1 for billing, Press 2 for scheduling,” they can simply speak naturally. Example Use Case – Healthcare Domain • Customer says: “How much do I owe?” • AI IVR does: 1. Authenticates the caller (via voice biometrics, DOB, patient ID, etc.). 2. Calls a third-party API (e.g., the billing system or EHR). 3. Retrieves the patient’s outstanding balance. 4. Responds conversationally: “Your current balance is $120, with payment due on September 15.” Benefits: • Reduces the need for front-desk or reception staff to answer repetitive questions. • Shortens call wait times. • Offers 24/7 self-service support. • Can extend to multiple domains (banking, insurance, retail, utilities). sug_txrc0yrsds3rrrz 2025-09-18T15:52:52Z 2026-02-19T13:48:10Z Clients would like the ability to see who is on Park (without being logged into the portal). Clients with high call volume put calls on park and forget who they placed on Park. First press would show the CNAM and Phone Number Second press would pickup the call. This was a feature on one of our client's old phone systems. sug_dp79p08jkfassai 2025-12-01T15:10:45Z 2026-02-19T13:47:59Z Currently, Viibe sends all system-generated emails (notifications, quotes, invoices, updates, etc.) from a single default email address. This creates limitations for businesses that want different communications to originate from different departments or branded email identities. Requested Enhancement: Add functionality that allows Viibe users to configure multiple “From” email addresses within the system and assign each email type to a specific address. Example Use Cases: Quotes/Estimates sent from quotes@mycompany.com Invoices/Billing sent from billing@mycompany.com General Notifications sent from info@mycompany.com Benefits: More professional and organized communication for clients Better alignment with different business functions Reduced confusion about where replies should be directed Improved deliverability and brand consistency sug_ywunno2jkhb2iv3 2026-02-13T18:32:40Z 2026-02-19T13:47:26Z In Viibe, if the End Customer Portal (ECP) has not been enabled, any email addresses added to the Notifications list receives the notification along with a PDF attachment of the Viibe invoice. Once ECP is enabled and a Customer user created, a PDF no longer attaches to the notification. There is only a link to the portal. Even if a non-Customer User's email address is added to the Notification options, they still only get the link. They have no user access, so they can't get into the portal, but they are still only sent a link. I don't understand this behavior. I am now having to manually pull down PDFs for nine accounts on a monthly basis because they need the PDF, but are adamant that they do not want to go to the portal to get it. Please, please, please update Viibe ECP to attach PDFs regardless of the Customer Portal status. sug_gxrdqwvqqmfjnlb 2026-02-18T19:00:21Z 2026-02-19T13:46:13Z You currently have an AI Voice Chat bot that you can use for a website, but we're finding a lot of people that click on it may or may not have Speakers and a Microphone, where they could interact with it. I think it should have the option of a Text Chat (instead of voice) where you're still interacting with the same AI Bot, that we can put on the website. sug_tzappxszfslidy6 2025-11-10T17:31:31Z 2026-02-03T23:01:14Z We need an option to block anonymous calls for ALL users in a domain. I know it can be done individually, but that is a LOT of work. sug_jttz4j7qtwhbu9k 2026-02-03T22:55:13Z 2026-02-03T22:56:18Z Need ability to bill for ai voice agent in viibe based on usage so we don't have to manually add minutes every month. sug_6uh5djlkayd9hbh 2025-10-18T17:56:01Z 2025-11-11T20:37:13Z Please bring back the detailed tax report where I can see taxes retained per month. I used this feature for years in Viibe, and it was very, very helpful. I'm sharing a couple of examples of the reports I have saved. In that report, you can filter by days, months, and years. But I used a lot just printing the report per month for my accounting. sug_5xkhex6nl2e2pyb 2025-10-17T16:46:02Z 2025-10-20T14:39:08Z -Filter to toggle (oldest/newest) notes. Would like to see most recent note at the top. -Pin to keep a note at the top of list. sug_6t9ykezdup6ph8m 2025-09-05T22:54:07Z 2025-11-11T20:44:05Z Report that enables identifying telecom vs non-telecom revenue. sug_dnibaky89yxxvbz 2025-09-03T17:23:33Z 2025-09-03T18:16:05Z It would be great if we could add Screensavers to OneDrive, and obtain the URL so that you could have any screensavers etc. added with a device override. sug_zqfbenzazl2vrxp 2025-08-21T02:50:50Z 2025-08-28T15:29:58Z I like the feature to add recovery fees/surcharges to invoices, but I would like the ability to enable or disable them on each quote/invoice. There are some things we quote that don't have the same recovery fee, while most do. I don't need a per-item calculation, but rather a per-client one. If this is too difficult, it would be nice to be able to set a primary or standard recovery fee, and disable it for specific quotes so that I could manually add a line item to the quotes that are an exception. sug_fjfhy1itirhzyry 2025-07-25T16:00:31Z 2025-08-28T15:33:29Z We need to be able to see international call details - including country, date, time, duration, and cost - on all invoices. Right now, this is a manual process. taking the international list from the PBX Summary Report and transferring it to another program so that the customer can see the details. sug_7thibrg53ymd0cj 2025-07-10T16:55:04Z 2025-07-11T14:55:36Z Can you make a lead or opportunities status for potential customers that we are quoting instead of making them Accounts off the bat? Then if they close the opp/lead we can convert them into an account in viibe? It's complicated to have leads defined as accounts when they aren't accounts yet. sug_v1ayuhio0dhyx6g 2025-06-19T19:08:59Z 2025-06-23T12:30:48Z I would love to be able to charge customers for say, 30 SMS and 10 MMS, with overage charges if they go over on either. Similar to Fax Plan or Voice Plan sug_4dgblppnariycm9 2025-06-13T18:59:29Z 2025-06-16T13:03:42Z Would you please provide a detailed explanation of the equation used for calculating each line item in the "Taxes & Fees (Recurring)" page, with a level of detail where our accountants can recreate the calculations for manual verification sug_v2dsfe9mp57mr68 2025-06-12T15:56:46Z 2025-06-16T13:06:39Z When moving to Viibe from other billing platforms it is necessary to maintain all previous generated invoices for existing customers. To have a storage location on the account in Viibe to store previous invoices would assist in keeping all invoices in one place sug_qtnakqdt6mcc3uy 2025-06-04T16:44:36Z 2025-06-09T20:21:02Z In the short term: It would be nice to send clients a link to their PDF quote to allow us to track if they opened it, or how many times they opened it. What time/date, etc. This could track to a history page in the quote that we could view. This would be really helpful to determine if the client received my quote email or not. We're choosing not to use the emailing of the quote/e-signing of the quote in ViiBe today because we send an ACH Authorization Form as well as the Letter of Authorization for porting at the same time. We usually merge the quote and these two documents together and attach as a PDF. Long Term: Being able to send the quote, Our ACH Form (lol, not really, but a Stripe link allowing them to add the eCheck info (and show our ACH/Activation agreement terms), and the LNP Authorization all in one fell swoop would be amazing. Since all of this is in ViiBe, it would be excellent to evolve this quote/ACH eCheck/LNP process to be linked up. sug_idsbbqhvvq5p6if 2025-05-20T15:31:09Z 2025-06-09T20:21:17Z It would be nice if there was a streamlined process to do a port from Viirtue to Documo. I have a number that we're converting to FAX from Viirtue/netsapiens, I'm having to go through the same porting process in the portal as a normal port. sug_9lif7m6wpq5mkba 2025-05-19T20:38:55Z 2025-05-20T14:16:37Z Parent/Child Billing is great, but I thought of some QOL improvements: Near term: - Allow bulk entry or CSV import for adding child accounts, including name, service address, etc. - when bulk-adding children, include a section to input products & pricing to copy to all new child accounts. - When adding children from the parent, link up parent/child accounts automatically. - Enable billing for children with parent account settings pre-filled (billing address, period, billing date, terms). - In the main Accounts view, automatically group child accounts under the parent, and hide them by default. Clickable caret to expand the list view, or maybe only accessible by opening the parent account. Long term: Integrate this into quoting—currently, quoting requires creating many accounts first. This will enable more accurate quoting (including location taxes), then bulk-create child accounts if/when the quote is approved and apply to all billing periods. sug_apbulv16ihd65hc 2025-05-12T13:16:17Z 2025-05-20T14:16:09Z It would be nice to have a way to check portability for numbers. I had this on my old site, since I used VI and hooked up their api. I am not 100% positive you guys have a public facing api for viibe, but that would be awesome. Bandwidth docs for lnpchecker endpoint: https://dev.bandwidth.com/docs/numbers/porting/port-ins/stand-alone-portins/lnpChecker/ sug_vqirmh0csyreb7h 2025-03-31T18:23:06Z 2025-04-07T21:08:02Z I think some of this may have been suggested from time to time, but I wanted to list out my thoughts. I think it would be beneficial to be able to use the accounts list in Viibe to get more information without needing to click on the client names. - Allow Column Resizing, if even only for the logged in session. - Allow toggle for more Compact Spacing so each account only takes up the point size in their name, not the additional before and after spacing today. - Allow us to code a status to each account, and sort/filter by it. Examples: Quoted, Pending, Lost, Active, etc. - Add a column for Billing Status (Arrears/Advanced/Disabled), or blank means billing is disabled. - Add a column for Total Due. This is useful to see accounts that autopay didn't process on, or to zero in on who owes money. Overall, I think more sorting and filtering (i.e. Checkboxes for what to include in the list [Active, Quoted, Lost] and a separate section for Billing Status [Arrears/Advanced/Disabled] sug_reiwsqjv0oqf2jc 2025-03-24T12:57:09Z 2025-06-09T20:21:32Z Can we please also get a field for "sales rep" so if we have partners or reps that operate off commissions, we can create an Excel table to calculate rep commissions? sug_nwsvqzfcp8tvutk 2025-03-21T14:32:25Z 2025-04-07T21:07:26Z Need a report that can provide a CUSTOMER SERVICE RECORD (CSR) for when customers request one when porting out. Today there is not a simple way to determine: Numbers, Pins, Address, Authorized User and account number. We have to export from domain, check w/LNP for special PIN and try and figure out on our own the name on the account sug_hqlitqovewzdstl 2025-03-05T14:36:04Z 2025-03-05T18:57:23Z It would be nice to be able to provide usage and call details on the bill for customers that require the data. sug_oiczvysozhqqjs3 2025-02-27T16:13:43Z 2025-03-03T16:26:45Z Would like the option for payments made via QuickBooks Payments to sync back to Viibe and mark as paid. (e.g. sync goes both ways, not one-way) sug_np0mjutnb8u4huy 2025-02-25T21:23:03Z 2025-02-26T18:11:22Z When dialing the directory and you enter the first 3 letters of the persons last name there is a solid 5 second delay (timeout) before it announces the persons name asking if that's who you are trying to reach. It is just retrieving the persons name there's no reason for that delay as we are not waiting for the user to enter anything. It is frustrating for users to have to have that dead silence. In addition when it asks you to confirm the persons name it says "if you want to reach John Smith dial 1, to enter another name dial 9" once you dial 1 there's is still a few second delay (shorter than first delay). Here too there are only two options of what to dial and once you dial either 1 or 9 you can't then switch to the other one, so also no need for that delay (timeout) sug_lpkwnypi5afxszn 2025-02-03T19:08:56Z 2025-02-06T17:49:50Z The following features would be a great enhancement to the platform to support Ray Baum's Law 1) Add new column to user import template to include <Address Name> and <Location> 2) Add new columns to user export to include <Address Name> and <Location> 3) Add ability to modify/delete User Addresses (<Address Name> and <Location> created within a user's profile) 4) Include <Location> in emergency call email notification sug_peuakgbx4zawmpo 2025-01-31T05:01:07Z 2025-06-09T20:21:57Z Now that we are able to charge advanced billing having the option to export to a new account would be helpful. Or being able to make a new account and import invoices from on account to another.