PSA Ticketing Integration
9
votes
As a reseller i should be able to one click configure integration with Connectwise, Zendesk, NinjaRMM, kaseya. Under the accounts page, there should be a “service tickets” view that reads from the PSA open tickets on the customer account that match on email. - well have to do some discussion on how we figure that logic out.
As a customer, i should have an option that says tickets in ECP and that should show the ticket history from the psa .
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31 Aug, '23
Scott ParksWith Zendesk would like to ping the domain assets like phone numbers and hardware so when a customer creates a ticket then can select which asset it's tied to.
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03 Oct, '23
Joshua Davidsonshould also add Pax8 and other Microsoft CSP's to integrate billing for SaaS