Have a suggestion for Viirtue? You're in the right place.
We love user feedback. Quite literally. Help us close the feedback loop by letting us know which features you want and voting on other user requests that you find valuable. Remember, our software team can only develop so many features per sprint, so choose your votes wisely.
Per client costs when invoicing resellers
Would like to have per domain/client costs in Viirtue invoices so we can calculate actual profit on each client.
Resellers Activate MobileConnect Users Ourselves
The ability for resellers to activate MobileConnect users ourselves instead of contacting support each time.
PAST DUE ACCOUNT DISCONNECTION
When an account becomes X amount of days past due (allowing us to enter the number of days) the system automatically pauses service until account is paid.
Full Sync with Quickbooks - VIIBE-1114
Would like the ability for payments and invoices to both be synced with Quickbooks.
Number Porting (LNP) - FOC Date Column
I would like to see a column in the LNP portal in Viibe that shows the actual FOC date. It show a "port date" (that we initially propose), however, as we all know, ...
Parent/Child billing
Parent child billing like we have in Rev.io (or similar). The ability to designate one account to be the parent and then when you click on the parent (or are given ...
Account Status - Active - Prospect - Disconnected
Currently all accounts show on one page whether it is an inactvie prospect, active client or even a disconnected customer that has not been deleted. IT would be nice ...
Credit Card Processing
Hi-
Can we please add a 3% credit card processing fee to automatically apply to certain accounts each month.
Subagent Portal (resellers for resellers)
Me: Sub-agent/reseller for the resellers. Just curious when this might be able to be tested or if there’s a timeline. The attorney and compliance company the ...
Prepaid/Payment Billing Option
Ability to bill customers before the monthly service. Also, the ability to set the reoccurring payments to before the service is provided/delivered.
Example: ...
NMS
Can you please add the option to get to NMS from this portal instead of having to go to a separate website. Similar to manage pbx.
Optional Quote Items
It would be nice when sending out a quote to add "optional items" that the customer can check or uncheck to add/remove additional services. For instance, we give ...
LNP Port-In process. Direct numbers into a specific domain
Instead of dumping all LNP numbers ported to the primary account, give us the option--during the initial LNP request--to specify what domain the numbers should be ...
Carry Forward Balance for any unpaid fees on previous month invoice
Partial payment of previous invoices do not show up on future invoices as "existing balance"
Sync users and other billable netsapiens features to ViiBE for true up
Would like that when we add/remove users within the Netsapiens portal it get’s reflected on the billing side automatically.
Add ZohoBooks integration
Zoho with its attractive pricing model is being used in more businesses these days. Can you add the integration to ZohoBooks into your roadmap for future integrations ...
LNP Add FOC Time
As a white label partner I would like to define a default time to be used for cutting over ports in ViiBE. When I go to create a port request, a new time field ...
LNP Request Status
Currently, all that we can see in the Number Porting (LNP) section is the original Port Request. All followup correspondence is done via email and can only be ...
Authorize.net
The ability to connect ViiBE to Authorize.net as a merchant processor option.
SMS Marketing campaigns / Surveys / Mass texts
It would be great if we could have the ability to send massive SMS to make marketing campaigns to offer for an add-on feature for customers, as we have for efax. For ...
Notes on Line Item
Ability to add descriptive notes on line items to clarify what each is for.
CNAM Ordering - Allow more than one order per page
When ordering CNAM for many DIDs, each DID has to be entered one at a time. Please allow as many DIDs as needed under the same name request.
Call detail on invoices for metered service such as TF
our current provider is able to show usage and associated cost on the invoice. We send an invoice via viibe and it only shows the fee for the toll free usage and not ...
International Origination (local numbers from countries outside the US and Canada)
We have increasingly seen a demand for numbers from countries outside the US and Canada. Larger competitors do offer this....
Archiving of Open/Lost Opportunities
After creating an account for an opportunity and whether you win or lose, the only option is to keep the account listed/delete the account (along with the option to ...
API for Viibe
API access for Viibe would be great so we could create our own billing integrations if we don't use Quickbooks or Connectwise.
PSA Ticketing Integration
As a reseller i should be able to one click configure integration with Connectwise, Zendesk, NinjaRMM, kaseya. Under the accounts page, there should be a “service ...
Bundled Packages
I believe that being able to combine two or more services together would be a great asset. If we can get the ability to bundle packages as one service would be great.
autotask integration
Would like to integrate ViiBE with Autotask for billing/tracking purposes
Equipment lease billing
It would be nice to add a billing item that only runs for x amount of billing periods. In the event a client wants to lease equipment from us for 36 months we can ...
ViiBE Login Permissions
The ability to set user scopes for users to have specific access within ViiBE. For example, a billing team member is set to only have access to the billing features ...
Ability to edit TN services at Tandem
Goal is allowing resellers to self-service customer TN's without need for a support ticket.
For non-BYOT resellers, create a TN servicing page in Viibe that will ...
Inbound Domestic Calling Added to Voice Plans
Right now, Voice Plans only have the ability to customize a plan for outbound usage, toll free and international mark up rates. Because backend usage costs to Viirtue ...
10DLC/TCR Client Self Service
In Viibe or Netsapiens a self service option for clients to be able to register their own Brands and Campaigns for SMS.
Once a Brand or Campaign are registered the ...
Different system emails billing / quotes
We need the ability to have different emails for billing versus when we send quotes. Currently we use donotreply which gets flagged in lots of spam filters preventing ...
Toll Free- Remove Required Vanity Field Option
Most of the time, my customers do not require a vanity number. They just want a toll free DID. It would be helpful to just be able to search based on the NPA (First ...
Flat rate discounts / Negative MRC
With the launch of Autopay I want to offer clients a discount to setup Autopay. Currently there is no way to do flat discounts we can only do % discounts which won't ...
Ability to upload manually signed quote to Viibe
If customers sign electronically it is nice being able to download the copy that was signed. But sometimes clients like to print and sign. If would be nice to have a ...
Add 10DLC form to Quotes
Adding a 10 DLC form as an optional document that could be sent with the service quote would help streamline the installation process. 10 DLC forms need to be filled ...
Add fields to invoiices
Hello,
Can we get a summary field on the invoice? The ability to show customers last months activities like,
Balance Information
Previous Balance
Payments ...
Add Check # for referencing manual check payment posts
Would like to be able to add a check number when manually posting a hard check on a payment.
Hubspot Integration with Viibe
I would like to have the two systems sync account info, quotes, "closed won" signed quotes being pushed into Hubspot, etc.
Ability to Disable One Time Payments in Viibe, or Force them to link up to a Stripe Customer
It seems that in Viibe today, if a client logs into the ecp and processes a one time payment, this payment is processed in stripe without a customer being linked to ...
When Creating Customers (and Cards) in Stripe, Add Address/Zip Information to Reduce Fraud Risk
When Stripe collects a credit card payment, it does a Street Name check, and a Zip Code Check. Having this information in the customer profile is crucial to mitigate ...
Viibe account search by address
Would be nice to be able to search for accounts by address. Currently can only search by business name email or tags. To circumvent this we have been adding the ...
Account Specific Payment Remittance
Some clients sign with us to automatically charge their card each month. It would be nice to add a disclaimer specific to these accounts letting them know on their ...
Contract Term Length on Quote
Would like an option to set and see the contract term length on quotes. Preferrably not in the T&C boiler plate.
MFA for Viibe and Manager Portal
The option to turn on MFA in the Viibe portal(not even talking enforcement for all resellers) or the option to enforce within the company if there are multiple users. ...
Recurring Credit to an Account
The ability to add a recurring credit on an account.
Use case : a referral credit for the life of a customer. $5 off a monthly invoice for referring a friend.
HaloPSA integration
It would be great if Viirtue billing integrated with Halo as our customer already use a payment portal that's integrated with Halo (Alternative Pay) - would avoid ...