Make Call Flows Easier to Follow
Some of the more complex call flows are very tedious to follow from number to endpoint. It would be extremely useful if each destination had a link next to it that you could click on to go to that part of the call flow.
For example, if you are you looking at an auto attendant, and the auto attendant is pointed to a hunt group, and you want to see more info on the hunt group, currently you have to click call queues and then click on the particular hunt group. It would be useful to instead be able to click a link from inside the auto attendant that takes you directly to that hunt group.
Thank you,
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09 Apr, '24
Rory Trehy AdminHighlighted comment
Hey Cameron,
This should be fixed with Cradle to Grave reporting. You can also use search functions in the call traces itself for an easier time.
Have you tried these already?
Thank you,