Have a suggestion for Viirtue? You're in the right place.
We love user feedback. Quite literally. Help us close the feedback loop by letting us know which features you want and voting on other user requests that you find valuable. Remember, our software team can only develop so many features per sprint, so choose your votes wisely.
Multi user SMS DID assignment
When creating a SMS DID in the system it would be nice to have the ability to assign multiple user extensions to the same SMS number. This way any user assigned can ...
Technician Roles
The ability to allow techs to access the domains, but restrict their abilities, so they cannot delete domains or users. They can make adds moves and changes for any ...
Intercom Via Button Builder
It would be nice if we could add the intercom symbol on the button builder on the phone.
If you add intercom using the phone's Web GUI, you get this nice symbol that ...
Ability to download multiple call recordings at once in Voice portal
It would be nice to add a function to mass download multiple call recordings at once. Like check mark all the ones you want and then click download. This would be a ...
Missed Call SMS or Text Message
When a call is missed, to automatically send a text message to that number acknowledging the call and sending a short pre-canned message.
Modify Welcome Email
Ability to add or an additional button for attachments such as quick user guides, etc.
Shared Voicemail Setup
One thing I'd like to push forward on is the request to make a shared or Call Queue VM a lot easier on Viirtue. While I always love working on Viirtue/Netsapiens ...
Time Frame Toggle
In the NMS, I am using the TOGGLE TIME FRAME option to give users the ability to force a time frame active or inactive.. However, it would be nice if the system would ...
GoVoip Save Login Credentials Upon Logout
It would be really helpful to our customers if when you log out of GoVoip, it saves your login credentials and server name, so that you don't have to type in the ...
Holiday Time Frame
Currently, if we are creating a holiday time frame, it only allows us to create the schedule for the year that we are selecting. Is it possible to have a recurring ...
Split SMS and Voice - Allow SMS with applications that support Splitting in Bandwidth Like Textable
We need integration with another service like textable that supports Splitting the Voice number with have with Viirtue (bandwidth) and the SMS. Then we can use ...
Per Domain Call Flow / Users Backup and Refresh
Have you ever had an office manager delete an entire roster of users and entire call flow by accident, and spend hours rebuilding the account?
It would be useful ...
Bulk import Shared Line appearances
Would like the ability to create/assign shared line appearances on bulk import of users. This would be a significant time savings on larger deployments.
AUTOMATED CALL RECORDING EXPORT OR BULK DOWNLOAD OF MONTHLY CALL RECORDINGS
it would be nice to have a "one button" click to download all call recordings for a specific tenant...or better yet...an automated process like cdr export...daily? ...
Make Call Flows Easier to Follow
Some of the more complex call flows are very tedious to follow from number to endpoint. It would be extremely useful if each destination had a link next to it that ...
Edit Voicemail Notification Emails
Would be great to be able to Edit Voicemail Notification Emails specifically the subject that says "V-Mail" to change to "Voicemail" as as adjusting the logo size. ...
hot desking
Past discussion indicated that we would have a true hotdesking solution to offer customers. Functionally, a user goes to any other phone in the network, logs in as ...
Voicemail Retrieval - Increase Application Timeout
When a user is listening to many voicemail messages for more than 10 minutes while in the voicemail application(dialing 5001), the call will hangup. It would be nice ...
Add Integration with PHAXIO
We would like to be able to have an integration with PHAXIO for eFax. We have had this with other Netsapien Rellers as well as Netsapiens directly. Would allow for ...
A way to know if the SMS is enabled from the portal
Customer would like a feature if possible that allows them to know/identify if an SMS is enabled from just the portal. When checking Inventory>SMS they encounter ...
Export SMS messages
Would like the ability to export the SMS messages to a file so users could print them out.
GoVOIP (SNAP) or Mobile Connect (Acrobits) or Another Vendor Whitelabel App Option
It seems the GoVOIP app is provided via Viirtue's Netsapiens software, and I wondered if there was a way to have a version generated with our colors/logos, and ...
Filter DID inventory by notes
We would like to have the option to filter the DID inventory by content of Notes section in the DID details.
Internal and External Answering Rules
The ability to set different answering rules for internal (extension to extension) calls versus external calls.
Modification of Default phone configuration templates at the Reseller Domain level
We see a need to create a set of overrides for a specific model or manufacturer of phone, currently we need to do this in each individual device under phone hardware. ...
W70B updated Device Configuration
The W70B Yealink cordless base supports up to 10 handsets, however the device configurator only shows 8. This causes support confusion. It looks like they mirrored ...
domain anti-deletion protector
Hi there, this isn't an issue yet I'd like to suggest something you may have already taken into account.
It would be nice to have a domain anti-deletion ...
Algo 8180
Is it possible you can add the Algo 8180 Audio Alerter (G2) to the phone model list so that we can have them auto provision to the system? We have a few large ...
Bulk delete DIDs
We would like to be able to select multiple DIDs at once and perform the delete action on all that are selected.
Webphone to Ring on Speaker, but talk on headset
It would be splendid if the webphone had separate sound settings for when the phone rings vs when you are talking to another person, so that if you were away from ...
ANI routing
We would like to be able to route via ANI. We do filtering and other call logic at a DID-level that can't be done at the account or routing level. Redirection of ...
Group Calling
We would like the option to send a prerecorded message to multiple phone numbers at the same time. We would have all these numbers in a group call list. Example: I ...
On Demand Call Recording
Recommend what is a common feature among phone systems - On demand call recording. This would be user initiated, with recording beginning with onset of the call, and ...
Music on hold more controls
It would be nice to set a start time and frequency for voice overs on music on hold. Like we want the first time to start in like 15 seconds but then only play every ...
Different voicemail depending on timeframe
It would be nice to be able to select different greetings depending on the active time frame.
During business hours the system would select greeting 1, and after ...
Option to Suppress or Change Conference Bridge Greetings on a per-domain/Reseller Account Basis
In support ticket #107419 it was determined that the Conference Bridge audio that greets callers when connecting cannot be updated or suppressed. We provided a ...
On SIP trunks, have the ability to Burst to an additional line or lines
Here's how bursting works with Sip Trunks. Customer has three SIP trunks and that month they get busy and recieve 4 or 5 calls at the same time. You would allow the ...
Use System Contacts for Caller ID
I have customers that have input a lot of their contacts into the portal. But, when these contacts call in, the Caller ID information is pushed from the carrier, and ...
SIP Flow and Cradle 2 Grave
Keep SIP Flow and C2G for longer than 45 days, as some industries are mandated to have them for a year or longer. Or have the ability to off-load to AWS or similar, ...
voicemail listem limit
Could we upgrade the voicemail listem limit to 20 or 30 minutes instead of only 10? 10 minutes is not enough when you have several voicemails to listen to.
Omnichannel Functionality
To be competitive with providers such as Nice, LiveVox, and Five9 we would like to see the addition of some omnichannel call center functionality.
Department Management
It would be nice to have a Departments Tab similar to the Sites Tab.
At the very minimum, we should be able to delete orphaned Departments.
Automatic phone call upon voicemail received
We have a potential customer who's old PBX system would dial their on-call employee upon receiving a voicemail after business hours. The on-call employee had to press ...
Parks - Routing to Call Queue, Ring Group, etc after a certain amount of time
Allowing a call to be routed back into a Call Queue, Ring Group, etc when in Park for a certain amount of time.
Allow the time to be adjusted, similar to settings ...
ability to view all users with recordings easily
Would like the ability to view all users who have call recording on a simple report.
Call History SNAPmobile App or Webphone - All Calls
I have had numerous customers ask for the Call History on the SNAPmobile app and Webphone to reflect All Calls in the Call History section if they are given Office ...
wallpaper
Ability to upload Phone Wallpaper to system in NMS.
Please add the Fanvil V67 device
Please add the V67 from Fanvil as a supported device for use with Button Builder.
Option to disable various VM menus
Option via toggle or rule to disable VM menus. Specifically, in our case all of Menu 3 and Menu 4. We have a use case where VM is needed for a given extension, but ...