Use System Contacts for Caller ID

3 votes

I have customers that have input a lot of their contacts into the portal. But, when these contacts call in, the Caller ID information is pushed from the carrier, and not cross referencing the saved contacts. Is there a way to have Caller ID reference the contacts in the portal?

Under consideration Netsapiens Suggested by: Greg R. (19 May, '23) • Upvoted: 12 Dec, '23 • Comments: 1

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09 Apr, '24
Rory Trehy Admin
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Hey Greg,

This sounds more like a potential bug. Please reach out to support to see if that is the case.

If it is working as intended we will open a feature request for this.

Thank you,

Use System Contacts for Caller ID

Comments: 1 Oldest • Newest • Most likes • Fewest likes

Comments: 1
Oldest • Newest • Most likes • Fewest likes