Per client costs when invoicing resellers

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• 01 Feb, '23
  Brandon

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  This is one of the reasons I am moving my existing clients to the Viirtue platform.. centralizing all costs in one location.
  I guess I was under the impression, this feature already existed.. until I got my first bill this month. Somewhat disappointed that I still have to go run multiple reports per customer to see what they are actually using in costs. I would like to ask Viirtue to make this a top priority.

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• 27 Jun, '22
  Daniel Rosenrauch Admin

  This one too! Already in our backlog as a "margin calculator". The difference is though that we will have this in viibe not on your statement. Let us know if that is a big deal.
  
  stay tuned!

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• 08 Nov, '22
  John B Servedio

  I hope this one get's prioritized sooner than later. Having the ability to see the details on what we are invoiced for is critical for reconciliation and analysis.

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• 11 Jan, '23
  Daniel Rosenrauch System

  "Mobile Connect Usage" (suggested by Eric Hunter on 2023-01-03), including upvotes (1) and comments (0), was merged into this suggestion.

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• 25 Jan, '23
  Ky

  This is critical for our accounting department to be able to see a break out per domain/client on the actual invoices we receive. This causes a lot of issues as our AP team can not properly code expenses per domain, we are unable to calculate true profitability without this being broken out.

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• 30 Jan, '23
  John

  Is there a timeline on this yet? This is a basic need that deserves more attention than it's getting.

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• 03 Feb, '23
  Eric Schmidt Admin

  Hi everyone,
  Now that we are passed the initial launch of the End Customer Portal we are planning to address many of the top feature requests you see here with this being the most critical and highest priority. While we are still monitoring and working on some critical tasks for ECP and ViiBE stability, this feature is next up along with previously communicated ECP features such as Automatic Payments.

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• 17 Feb, '23
  Daniel Rosenrauch System

  "Product admin feature for profit margins" (suggested by Joshua on 2023-02-17), including upvotes (1) and comments (0), was merged into this suggestion.

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• 19 Jul, '23
  Joshua Davidson

  It would be nice if you could attach a cost to non voice services as well onto the actual products.

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• 25 Aug, '23
  Daniel Rosenrauch

  @josh we are completely rebuilding how our product catalog works as we build out marketplace. This will include things like skus, costs, etc. No timelines yet of course, but just wanted to add a note so you all know we are heading in that direction.

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• 22 Sep, '23
  Daniel Rosenrauch Admin

  This feature is now live in your ViiBE portal by navigating to reports>netsapiens pbx usage report

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• 03 Oct, '23
  John Hansen

  I would posit that this is not complete based the original requestor's needs. I've learned in slack that this report is 1:1 with the Viirtue billing which is great, but there's a few things that need to be added to make this complete:
  - Show Actual Costs. This isn't easy since this isn't pulling data from the billcenter system, but is pulling from Netsapiens which doesn't have each reseller's agreed upon rates from their MSA. I would suggest setting this up as something the reseller can fill in somewhere in Viibe from their MSA which will then pull to this report to generate actual costs.
  - Show Actual Margins: Utilizing the above costs, and the end-client's actual charges (even totals potentially) we can calculate margin $/% on a per-client basis. Having the system calculate this saves a step or having someone who is Excel savvy (me) apply the calcs each month.
  - Missing Items: As we discussed in Slack, Viirtue bills for SIP Trunks & Web Meeting Peak Participant Counts.

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• 01 Nov, '23
  Michael Nelson

  I agree. While it's nice, and gathers Call history, and license usage information from the portal there are no actual costs. I would say that this is "in progress".

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• 18 Dec, '23
  Wojciech Wieronski Admin

  John and Michael, I agree. Opening this back up until the original needs are met. As Dan mentioned, we're blocked on that until we can get SKUs, MSAs, etc wired up. But again, I agree this was prematurely closed.

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• 12 Jun, '25
  John Hansen

  It looks like this was closed/marked as done again. Can you please direct us to where the report is that is by-client and shows us actual margins based on the costs in our MSA?

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• 16 Jun, '25
  Eric Schmidt Admin

  I believe this was marked as done my mistake - it is back open again.

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• 22 Apr
  Christian Karren

  Are there any further updates on this? Is there training details on how to get this set up so we can easily see our actual profit margins.

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