Omnichannel Functionality

2 votes

To be competitive with providers such as Nice, LiveVox, and Five9 we would like to see the addition of some omnichannel call center functionality.

Under consideration Netsapiens Suggested by: Michael Barson (28 Mar, '23) • Upvoted: 03 Aug, '23 • Comments: 2

Comments: 2
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05 Apr, '23
Daniel Rosenrauch Admin
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Hey Michael! Check out XIMA when you have a moment. They have full omni channel that integrates with the platform seamlessly
03 Aug, '23
Joshua Davidson
Xima is nice, and getting better each year but it would be nice to be able to buy something wholesale direct through Viirtue. The Xima platform is pricey even for a reseller and the issue is they have set markups. I would want to charge $150 a seat for something like this but Xima publicly broadcasts their pricing. So the split moment I charge that much and they google us it shoots me in the foot.