Have a suggestion for Viirtue? You're in the right place.
We love user feedback. Quite literally. Help us close the feedback loop by letting us know which features you want and voting on other user requests that you find valuable. Remember, our software team can only develop so many features per sprint, so choose your votes wisely.
Per client costs when invoicing resellers
Would like to have per domain/client costs in Viirtue invoices so we can calculate actual profit on each client.
Multi user SMS DID assignment
When creating a SMS DID in the system it would be nice to have the ability to assign multiple user extensions to the same SMS number. This way any user assigned can ...
White Labled Viirtue VoIP Test
I think resellers would benefit from a white labeled VoIP test tool/link that we can email to prospects or customers to see how their network is performing to ...
Done
Resellers Activate MobileConnect Users Ourselves
The ability for resellers to activate MobileConnect users ourselves instead of contacting support each time.
Technician Roles
The ability to allow techs to access the domains, but restrict their abilities, so they cannot delete domains or users. They can make adds moves and changes for any ...
Intercom Via Button Builder
It would be nice if we could add the intercom symbol on the button builder on the phone.
If you add intercom using the phone's Web GUI, you get this nice symbol that ...
PAST DUE ACCOUNT DISCONNECTION
When an account becomes X amount of days past due (allowing us to enter the number of days) the system automatically pauses service until account is paid.
Notifications for past due invoices
As a reseller i should be able to configure automated notifications to be sent to late customers based on certain terms:
-how many days the customer is late
-did ...
Done
Full Sync with Quickbooks - VIIBE-1114
Would like the ability for payments and invoices to both be synced with Quickbooks.
Number Porting (LNP) - FOC Date Column
I would like to see a column in the LNP portal in Viibe that shows the actual FOC date. It show a "port date" (that we initially propose), however, as we all know, ...
Ability to download multiple call recordings at once in Voice portal
It would be nice to add a function to mass download multiple call recordings at once. Like check mark all the ones you want and then click download. This would be a ...
Parent/Child billing
Parent child billing like we have in Rev.io (or similar). The ability to designate one account to be the parent and then when you click on the parent (or are given ...
Account Status - Active - Prospect - Disconnected
Currently all accounts show on one page whether it is an inactvie prospect, active client or even a disconnected customer that has not been deleted. IT would be nice ...
Credit Card Processing
Hi-
Can we please add a 3% credit card processing fee to automatically apply to certain accounts each month.
Subagent Portal (resellers for resellers)
Me: Sub-agent/reseller for the resellers. Just curious when this might be able to be tested or if there’s a timeline. The attorney and compliance company the ...
Prepaid/Payment Billing Option
Ability to bill customers before the monthly service. Also, the ability to set the reoccurring payments to before the service is provided/delivered.
Example: ...
NMS
Can you please add the option to get to NMS from this portal instead of having to go to a separate website. Similar to manage pbx.
Optional Quote Items
It would be nice when sending out a quote to add "optional items" that the customer can check or uncheck to add/remove additional services. For instance, we give ...
LNP Port-In process. Direct numbers into a specific domain
Instead of dumping all LNP numbers ported to the primary account, give us the option--during the initial LNP request--to specify what domain the numbers should be ...
Missed Call SMS or Text Message
When a call is missed, to automatically send a text message to that number acknowledging the call and sending a short pre-canned message.
Modify Welcome Email
Ability to add or an additional button for attachments such as quick user guides, etc.
Shared Voicemail Setup
One thing I'd like to push forward on is the request to make a shared or Call Queue VM a lot easier on Viirtue. While I always love working on Viirtue/Netsapiens ...
Carry Forward Balance for any unpaid fees on previous month invoice
Partial payment of previous invoices do not show up on future invoices as "existing balance"
Time Frame Toggle
In the NMS, I am using the TOGGLE TIME FRAME option to give users the ability to force a time frame active or inactive.. However, it would be nice if the system would ...
GoVoip Save Login Credentials Upon Logout
It would be really helpful to our customers if when you log out of GoVoip, it saves your login credentials and server name, so that you don't have to type in the ...
Holiday Time Frame
Currently, if we are creating a holiday time frame, it only allows us to create the schedule for the year that we are selecting. Is it possible to have a recurring ...
Sync users and other billable netsapiens features to ViiBE for true up
Would like that when we add/remove users within the Netsapiens portal it get’s reflected on the billing side automatically.
Add ZohoBooks integration
Zoho with its attractive pricing model is being used in more businesses these days. Can you add the integration to ZohoBooks into your roadmap for future integrations ...
Rate Zone search for new number ordering
It would be very helpful to be able to search for available numbers in a specific rate center/zone. Now I look up the exchanges on google, then have to enter each ...
Done
Split SMS and Voice - Allow SMS with applications that support Splitting in Bandwidth Like Textable
We need integration with another service like textable that supports Splitting the Voice number with have with Viirtue (bandwidth) and the SMS. Then we can use ...
Per Domain Call Flow / Users Backup and Refresh
Have you ever had an office manager delete an entire roster of users and entire call flow by accident, and spend hours rebuilding the account?
It would be useful ...
LNP Add FOC Time
As a white label partner I would like to define a default time to be used for cutting over ports in ViiBE. When I go to create a port request, a new time field ...
LNP Request Status
Currently, all that we can see in the Number Porting (LNP) section is the original Port Request. All followup correspondence is done via email and can only be ...
Authorize.net
The ability to connect ViiBE to Authorize.net as a merchant processor option.
SMS Marketing campaigns / Surveys / Mass texts
It would be great if we could have the ability to send massive SMS to make marketing campaigns to offer for an add-on feature for customers, as we have for efax. For ...
Notes on Line Item
Ability to add descriptive notes on line items to clarify what each is for.
CNAM Ordering - Allow more than one order per page
When ordering CNAM for many DIDs, each DID has to be entered one at a time. Please allow as many DIDs as needed under the same name request.
Call detail on invoices for metered service such as TF
our current provider is able to show usage and associated cost on the invoice. We send an invoice via viibe and it only shows the fee for the toll free usage and not ...
International Origination (local numbers from countries outside the US and Canada)
We have increasingly seen a demand for numbers from countries outside the US and Canada. Larger competitors do offer this....
Choose An Outbound Caller ID Number in GoVoIP and Mobile Connect APPs
I saw this in the Slack channel but not in here. I've got a potential client that uses it via Zoom currently and I know it has come up for other partners. ...
Call Recording feature on SIP Trunk
Call Recording feature to be enabled on SIP Trunk. Team had enabled call recording on SIP Trunk but unfortunately Incoming records working fine and outgoing records ...
Archiving of Open/Lost Opportunities
After creating an account for an opportunity and whether you win or lose, the only option is to keep the account listed/delete the account (along with the option to ...
API for Viibe
API access for Viibe would be great so we could create our own billing integrations if we don't use Quickbooks or Connectwise.
Bundled Packages
I believe that being able to combine two or more services together would be a great asset. If we can get the ability to bundle packages as one service would be great.
autotask integration
Would like to integrate ViiBE with Autotask for billing/tracking purposes
PSA Ticketing Integration
As a reseller i should be able to one click configure integration with Connectwise, Zendesk, NinjaRMM, kaseya. Under the accounts page, there should be a “service ...
Bulk import Shared Line appearances
Would like the ability to create/assign shared line appearances on bulk import of users. This would be a significant time savings on larger deployments.
Contact sync in Mobileconnect
Users dont understand why they have to enter a contact in the portal, then the desktop app, then ALSO on their cell app? Contact sync between apps seems like it ...
Equipment lease billing
It would be nice to add a billing item that only runs for x amount of billing periods. In the event a client wants to lease equipment from us for 36 months we can ...
ViiBE Login Permissions
The ability to set user scopes for users to have specific access within ViiBE. For example, a billing team member is set to only have access to the billing features ...